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FAQ
Frequently asked questions
- 01Orders are shipped via SF Express within 5 business days after confirmation, with a confirmation email sent upon order processing. Free shipping applies to orders over HKD $1,500; orders below this threshold incur a shipping fee of HKD $45-60 (if applicable, added at checkout). Please note that confirmed orders cannot be cancelled after payment. For payment-related inquiries, contact us via WhatsApp at +852 6439 6059 (https://wa.link/34gfsz)during office hours (Monday-Friday, 10:00-17:00 GMT+8). SF Express Service Notes: 1. Coverage: Delivers to all Hong Kong areas (excluding non-serviceable zones). Service scope: sf-express.com 2. Timeline: Dispatch: Within 5 business days. And 1-2 business days post-dispatch. 3. Typhoon Policy: For shipments affected by T8+ typhoon signals after dispatch, refer to "Shipping & Delivery"(https://www.aastaroaster.com/shipping-returns) on this webpage. ※ 訂單確認後,您將會收到確認郵件。我們會於訂單確認後5個工作天內經順豐*寄出貨物到收件地址。 訂單金額滿1500港幣可享免運費;不足1500港幣的訂單,每單收取45-60港幣運費(如適用,運費將在結算時計入)。 敬請留意,完成付款及確認訂單後不能取消。 如遇上付款問題, 請在辨工時間以whatsapp聯絡我們查詢。謝謝。 Contact (Whatsapp): +852 6439 6059(https://wa.link/34gfsz) * 有關順豐速運服務 1. 順豐速運為所有香港地區(部分非服務區域除外)的線上訂單提供配送服務。訂單將按您指定的地址通過順豐送達。具體服務範圍請查閱: http://www.sf-express.com (順豐速運為所有香港地區(部分非服務區域除外)的線上訂單提供配送服務。訂單將按您指定的地址通過順豐送達。具體服務範圍請查閱:http://www.sf-express.com) 2. 訂單通常於5個工作日內發貨,發貨後1-2個工作日內送達。 3. 在通知已經順豐速運寄出貨物後, 如遇上八號或以上烈風或暴風信號掛起後的運輸安排,請參考本網頁"Shipping & Delivery"(https://www.aastaroaster.com/shipping-returns)內的詳細資料。
- 02Should you encounter any product issues upon receipt, please contact us via WhatsApp during office hours (Monday-Friday, 10:00-17:00 GMT+8) at +852 6439 6059.(https://wa.link/34gfsz) We will investigate the matter promptly and provide further assistance. Thank you. ※ 如收到貨物後發現有問題, 請在辨工時間以whatsapp聯絡我們查詢, 我們會進一步了解情況並作出相應安排。謝謝。 Contact (Whatsapp): +852 6439 6059(https://wa.link/34gfsz)
- 03To deliver premium products at optimal prices, AASTA currently operates without physical stores in Hong Kong due to rental cost considerations. However, we plan to open a store in Shenzhen in the future. Details will be announced on this webpage when available. ※ 因租金成本考慮,AASTA希望能夠降低成本為客人以最優惠價錢提供市面上最優質的產品,暫時香港市場未有開設門市計劃。 不過稍後AASTA會在深圳地區開設門店,屆時會於本網頁公告詳細資料。
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