Question 1

1. When will my order arrive? What's the minimum spend for free shipping? (購買產品後, 多少天可以收到? 購滿多少數量可以免運費?)

Accepted Answer

Orders are shipped via SF Express within 5 business days after confirmation, with a confirmation email sent upon order processing. Free shipping applies to orders over HKD $1,500; orders below this threshold incur a shipping fee of HKD $45-60 (if applicable, added at checkout). Please note that confirmed orders cannot be cancelled after payment. For payment-related inquiries, contact us via WhatsApp at +852 6439 6059 (https://wa.link/34gfsz)during office hours (Monday-Friday, 10:00-17:00 GMT+8).

SF Express Service Notes:
1.      Coverage: Delivers to all Hong Kong areas (excluding non-serviceable zones). Service scope: sf-express.com
2.      Timeline: Dispatch: Within 5 business days. And 1-2 business days post-dispatch.
3.      Typhoon Policy: For shipments affected by T8+ typhoon signals after dispatch, refer to "Shipping & Delivery"(https://www.aastaroaster.com/shipping-returns) on this webpage.

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訂單確認後，您將會收到確認郵件。我們會於訂單確認後5個工作天內經順豐*寄出貨物到收件地址。

訂單金額滿1500港幣可享免運費；不足1500港幣的訂單，每單收取45-60港幣運費（如適用，運費將在結算時計入）。

敬請留意，完成付款及確認訂單後不能取消。

如遇上付款問題, 請在辨工時間以whatsapp聯絡我們查詢。謝謝。
Contact (Whatsapp): +852 6439 6059(https://wa.link/34gfsz)

* 有關順豐速運服務
1. 順豐速運為所有香港地區（部分非服務區域除外）的線上訂單提供配送服務。訂單將按您指定的地址通過順豐送達。具體服務範圍請查閱：
 http://www.sf-express.com (順豐速運為所有香港地區（部分非服務區域除外）的線上訂單提供配送服務。訂單將按您指定的地址通過順豐送達。具體服務範圍請查閱：http://www.sf-express.com)
2. 訂單通常於5個工作日內發貨，發貨後1-2個工作日內送達。
3. 在通知已經順豐速運寄出貨物後, 如遇上八號或以上烈風或暴風信號掛起後的運輸安排，請參考本網頁"Shipping & Delivery"(https://www.aastaroaster.com/shipping-returns)內的詳細資料。

Question 2

2. Can I return items if there’s an issue after delivery? (收到貨物後發現有問題，可以退貨嗎?)

Accepted Answer

Should you encounter any product issues upon receipt, please contact us via WhatsApp during office hours (Monday-Friday, 10:00-17:00 GMT+8) at +852 6439 6059.(https://wa.link/34gfsz) We will investigate the matter promptly and provide further assistance. Thank you.

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如收到貨物後發現有問題, 請在辨工時間以whatsapp聯絡我們查詢, 我們會進一步了解情況並作出相應安排。謝謝。
Contact (Whatsapp): +852 6439 6059(https://wa.link/34gfsz)

Question 3

3. Does AASTA have physical stores? (請問AASTA有門市嗎?)

Accepted Answer

To deliver premium products at optimal prices, AASTA currently operates without physical stores in Hong Kong due to rental cost considerations. However, we plan to open a store in Shenzhen in the future. Details will be announced on this webpage when available.

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因租金成本考慮，AASTA希望能夠降低成本為客人以最優惠價錢提供市面上最優質的產品，暫時香港市場未有開設門市計劃。

不過稍後AASTA會在深圳地區開設門店，屆時會於本網頁公告詳細資料。

Question 4

4. Do you offer bulk purchasing or partnership opportunities? (請問可以大批量採購嗎? 或成為合作伙伴?)

Accepted Answer

For bulk orders or potential partnerships with AASTA, please contact us via WhatsApp during office hours (Monday-Friday, 10:00-17:00 GMT+8) to discuss possibilities. Thank you.

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如有意與AASTA成為合作伙伴，或想大批量採購，請在辨工時間以whatsapp聯絡我們洽詢。謝謝。
Contact (Whatsapp): +852 6439 6059(https://wa.link/34gfsz)

FAQ